No matter how great your merchandise, there are always going to be customers who aren’t satisfied with their purchase. It might be that the item wasn’t functioning properly or just didn’t meet customer expectations. Whatever the reason, instead of viewing returns as costly and annoying, see them as opportunities to wow shoppers and turn them into happy customers.
Here are two tips for doing just that:
Don’t make people jump through 101 hoops just to return a product. Eliminate paperwork and bureaucratic b.s.. And for the love of all things retail – ditch the restocking fees! Nothing guarantees that a customer will never buy from you again than asking them to pay a fee for returning something that didn’t meet their standards.
Be consistent. Conflicting return policies are the kiss of death for credibility. Spell out your return policies upfront (print them out if you must) and make sure your staff follows the rules. If there is a question or a special situation, the owner/manager should make the final call on how to handle the return.
Many Happy Returns
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For Sammie Pyle, cannabis has been a life-changing medicine, and she wants everyone to know about it. A registered nurse with a background in critical care and travel nursing, Sammie became a frontline healthcare worker in 2020, working in COVID ICUs across the country. As a result of that work, she was diagnosed with PTSD, survivor’s guilt, and insomnia. “The doctor wanted to give me a lot of prescriptions, but I already felt numb,” she says. “I needed something to bring me back to myself. So I chose a different path: the cannabis route.”
Before you pop the champagne (or, in my case, spark the bowl) on New Year’s Eve, don’t forget to tie up any remaining loose ends with your business. Unfinished tasks could cost you thousands if left dangling for too long, so start the New Year off right by taking care of any unresolved issues before January 1st.
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There’s no holiday more prone to mythmaking than Christmas. Across our TVs, stories enshrine ridiculous origins to modern traditions, cartoon characters regularly save the holiday from the forces of grinchdom, and modern love flourishes for career women stuck in small towns. But these yuletide concoctions aren’t merely dessert; they’re flavoring added to medicine. Our stories cover up an uncomfortable truth: many of our holiday traditions stem from pagan revelry that included everything from psychedelics to orgies.
Boost profits with these holiday cannabis sales strategies to build Q1 momentum through promotions, gift cards, bundling, and future-focused planning.
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Boost profits with these holiday cannabis sales strategies to build Q1 momentum through promotions, gift cards, bundling, and future-focused planning.
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Learn how to create a holiday cannabis retail experience with sensory design, festive displays, gift bundles, and events that boost sales and traffic.
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Discover 12 cannabis stocking stuffers and upsell ideas in this cannabis holiday gift guide to boost sales and delight last-minute shoppers.
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HeadQuest International LLC
6300 Riverside Plaza Ln NW, Suite 100
Albuquerque, NM 87120
505-275-6049
HeadQuest International LLC
6300 Riverside Plaza Ln NW, Suite 100
Albuquerque, NM 87120
505-275-6049